Privacy Policy

Introduction

zenithpulse GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website zenithpulse.pro or use our strategic management advisory services.

As a company registered in Austria, we comply with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws. We are the data controller for the personal information we collect about you.

Data We Collect

We collect various types of information in connection with the services we provide, including personal data collection through the following means:

Information You Provide Directly

• Contact information (name, email address, phone number, company details)
• Professional information (job title, industry, business requirements)
• Communication records (emails, meeting notes, consultation discussions)
• Service preferences and consultation feedback
• Payment and billing information for our advisory services

Information Collected Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Cookies and tracking technologies (see our Cookie Policy)
• Analytics data to improve our website and services

Information from Third Parties

• Professional references and recommendations
• Publicly available business information
• Industry databases and professional networks

How We Use Your Information

We use of your data and how we use your information for the following purposes, based on legitimate business interests and legal obligations:

Service Delivery

• Providing strategic management advisory services
• Responding to enquiries and consultation requests
• Managing client relationships and project delivery
• Processing payments and maintaining billing records

Communication and Marketing

• Sending service updates and business communications
• Providing relevant industry insights and thought leadership
• Marketing our services (with your consent where required)
• Personalising our communications and service offerings

Business Operations

• Improving our website functionality and user experience
• Conducting business analysis and service development
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To perform our advisory services and fulfil contractual obligations
• Legitimate interests: For business development, service improvement, and client relationship management
• Consent: For marketing communications and certain tracking technologies
• Legal compliance: To meet regulatory and legal requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service providers: Trusted partners who assist in delivering our services
• Professional advisors: Legal, financial, and business consultants as needed
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Protection of rights: To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Client data: Retained for the duration of our business relationship plus 7 years for legal and regulatory compliance
• Marketing data: Retained until you withdraw consent or we determine it is no longer needed
• Website data: Typically retained for 12-24 months unless required for longer periods
• Legal records: Retained as required by Austrian and EU legal requirements

Your Rights

Under GDPR and Austrian data protection law, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing based on consent

International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.